What Is Your Order Process?
Once you have completed your order, we will send you an email confirming that we have received it. Once we have received your order we will fulfil it and it will then be picked up by our postal service. Email the customer service team on
email@example.com if further assistance is required at any point.
How Can I Track My Order?
Tracking is available with certain shipping methods only. We do not offer tracking services on our standard shipping rates. If you have received a tracking number for your order, click here to track it.
My Order Hasn't Arrived Within the Specified Timeframe, What Do I Do?
If your order has not arrived within the estimated shipping time period, make sure to track your order if possible (see above). Delivery can sometimes be delayed due to customs and during holiday periods. Please contact us via mail: firstname.lastname@example.org and we will do our best to assist with any concerns.
How Long Will It Take For My Order to Reach Me?
Delivery time is between 14-60 days. Please allow for 60 days before contacting us regarding delivery time, as customs can often slow down the delivery process. If you are wanting to receive your order before any holiday period, we recommend that you allow at least one month prior as this is a busy time for postal services. If your order has tracking, you can track your order by typing the tracking number or emailing us.
Do I Have To Pay Customs Fees or Import Taxes?
Calatrava Watches cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. Calatrava Watches is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
What Forms Of Payment Do You Accept?
We gladly accept Visa, MasterCard & American Express. You also have the ability to pay via your PayPal account. At checkout, you will be given these payment options to select from.
Is It Safe to Shop on Your Site?
Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access calatravawatches.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.
Are Your Watches Water Resistant?
Our watches are resistant against light water exposure. We recommend that you remove your watch before showering or swimming to minimise any damage to your watch. We do NOT offer refunds or replacements for watches which have been damaged by water.
Can I Change Or Cancel My Order?
Please take extra care to select your chosen product before purchasing as we do not accept cancellations. We may be able to change your order shipping details if your order has not yet been processed but we cannot guarantee this. To change your order the best option is to contact our customer support via email. email@example.com
Check Your Delivery Details
Please take extra care when entering your delivery details as we are unable to change delivery details or resend items which have been sent to the wrong address.
I Ordered More Than One Product, Will They Be Delivered Together?
It is likely that if you order more than one product, you will receive them separately due to our company working from multiple warehouses. If you only receive one package, please allow at least 1 week for the next package to arrive before contacting us. The item may not have been shipped out immediately which may be due to one of the following reasons:
- The item being on back-order
- A delay with the delivery company
- Location of the warehouse that the product was sent from
- Customs delays
If you have not received your other item(s) after the two weeks, send us an email please and we will try to resolve the issue.